Frequently Asked Questions
Below is a list of frequently asked questions. If you can't see any information to help you in your unique situation,
please head over to our contact us page and deliver us an enquiry where we will help you put a solution to the problem!
Shipping, Returns & Warranty
Yes, we provide free express shipping world wide for our members. Sign up today and receive your free shipping code within minutes!
We offer free 30 day returns providing that the shoes are still new & clean. Simply contact us once you have received the shoes and we can begin that process. Read our shipping policy here.
We have recently brought online, a fulfilment centre that receives your order, picks it, packs it and lovingly sends it to you with an average delivery timeframe between 3 & 8 days. No risks at all, if something was to go wrong on our end, we will re-dispatch, replace or refund if a fault occurs.
Yes, we offer international shipping to selected countries. Shipping rates and delivery times are calculated at checkout.
Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery in real time.
If your order experiences an unexpected delay or issue, please contact our support team and we’ll assist you as quickly as possible.
Yes. All shoes are covered by a warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or damage caused by improper care.
Yes. If the size or fit isn’t right, you may exchange your shoes for a different size or model, subject to availability and return conditions
Shoes
Are you a big fast bowler?
The ID2 (Bowling shoe) is going to be your new workhorse. Our new ID2 is built to take the forces out of your feet, keep you strong & secure at the crease and keep you comfortable all day long!
Are you a batter, spinner, keeper or an allrounder?
The VI1 (Batting/allrounder) is the shoe for you. Taking the best in support features from our ID2 bowling shoe and wrapping your foot in premium comfort. You will be amazed how your feet feel tomorrow...
Do you play on Astro Turf, Hessian or any synthetic surfaces? Do you take your pre-season seriously and want a pair of rubbers for training?
The RB1 (Rubber) will be ideal for you, with optimised grip for synthetic surfaces that combines with the comfort we're famous for and the support that we are known for!
Are you looking to train the way you play?
If you said yes to any, these shoes are for you?
While no shoe can guarantee an injury-free experience, ours have been designed by a Masters in Clinical Exercise Physiology alongside a podiatrist with 45 years’ experience. Every detail is built to create the safest possible environment for your feet, with ergonomics that help keep your lower body feeling fresher for longer.
Manufacturing Hub: The world’s best performance shoes are crafted in China, where the most advanced technologies and manufacturing processes lead the industry.
Materials: Each year, Coop and Nath travel to China to personally select materials that deliver not only exceptional durability, but also the ideal shape for lasting support and comfort.
Manufacturing process: We chose our factory with one clear priority: quality. Together, we’ve built a manufacturing process where excellence isn’t just the outcome at the end of the line... it’s embedded in every step of production.
To give you the short answer:
Dom Bess (England test Team),
Anika Learoyd (Australia A)
Deandra Dottin (West Indies),
Josh Brown (Seattle Orcas)
Just to name a few... You can check out the full Team Idoneus here.
Our Co-Founder & Designer, Nathan Ellett plays Grade Cricket here in Perth and has a Masters in Clinical Exercise Physiology. His design methodology for the ID1 attracted the attention of a few Podiatrists working in the Cricket space to consult on the design of our new range.
Nathan is often heard saying to our elite athletes, "No feature goes into our shoe if it isn't evidence backed"
One Podiatrist in particular, Shane Toohey, a Podiatrist of over 45 years has been pivotal in lending his experience in designing our brand new ergonomic sole and support features.
You are getting the latest innovations in fit-for-purpose cricket shoe design providing the best support features seen in Cricket... they're not our words, they're the words of the podiatrist in the picture below.
What's in the box:
- Your brand new cricket shoes,
- No more sore legs the day after a game,
- 22 Metal spikes and spike tool,
- An aura of elite performance,
- 22 metal spike plugs and spike plug tool (for turf to astro turf conversion),
- A message of support from the founders of Idoneus Sports,
- Hopes and dreams of a 1000 run & 50 wicket summer
Most players find our shoes comfortable straight out of the box. However, a short break-in period may help the shoe mould naturally to your foot for optimal comfort.
Our shoes are built using high-quality materials and construction methods to withstand the demands of regular play. Longevity will vary depending on usage, surface type and care.
Sizing & Fit
Our sizing aligns closely with most major sports footwear brands. If anything we run slightly large to allow your foot the room it desires to move naturally.
Our design philosophy centres around ergonomics. This means starting with a wide toe box to allow the foot to spread and move naturally. We have one of the widest fitting shoes on the market!
Our shoes are designed to fit true to standard sizing. If you normally wear a specific size in athletic or cricket footwear, we recommend ordering the same size. If you are between sizes, we generally suggest sizing up for added comfort.
Care, Maintenance & Longevity
As Cricketers we have designed all of our shoes to take on the varying conditions and pitches that you will encounter playing Cricket. These have been tested all around the World and are ready to go!
On the off chance something does happen, contact us day or night and we will be here to help! From one cricketer to another!
Manufacturing Hub: The world’s best performance shoes are crafted in China, where the most advanced technologies and manufacturing processes lead the industry.
Materials: Each year, Coop and Nath travel to China to personally select materials that deliver not only exceptional durability, but also the ideal shape for lasting support and comfort.
Manufacturing process: We chose our factory with one clear priority: quality. Together, we’ve built a manufacturing process where excellence isn’t just the outcome at the end of the line... it’s embedded in every step of production.
Yes. Most of our Pro Players was their shoes and pleasantly surprised how well they clean up.
Make sure to remove the insoles before washing them.
We recommend screwing in you spike plugs to better protect the spike threads in the shoe.
Allow your shoes to air dry naturally at room temperature. Do not place them near direct heat sources such as heaters or dryers. Allow 24 hours for the shoes to properly dry when in warm dry conidtions.
Using the correct shoe for the intended surface, cleaning the dirt & debris from the sole regularly and allowing them to fully dry between uses will significantly improve longevity.
#1 piece of advice for longevity, don't kick your shoes off at the end of the day. This causes sole and heel cup damage! Loosen your shoes off properly and simply slide your foot out.